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Complaints Procedure

Statement of intent

Hadleigh Junior School aims to resolve all complaints at the earliest possible stage and is dedicated to continuing to provide the highest quality of education possible throughout the procedure.


The Complaints Procedures Policy has been created to deal with any complaint against a member of staff or the academy as a whole, relating to any aspects of the academy or the provision of facilities or services.


Any person, including a member of the public, is able to make a complaint about the provision of facilities or services that Hadleigh Junior School provides. This policy outlines the procedure that the complainant and academy must follow.


Once a complaint has been made, it can be resolved or withdrawn at any stage.


At Hadleigh Junior School, the headteacher will be the first point of contact when following the complaints procedure.